Employee Satisfaction Yields Better Results During the Covid-19 Pandemic

“Let’s see what is new today” is the new buzz that people are used to, which might be filled with excitement for some and apprehension for others. As times change, we as humans are made to face new sets of challenges which makes us competitive to survive.

Every business must be based on consumer satisfaction, but before that it must take better care of its employees especially in testing times like these. When we analyze how the business world has mastered new strategies, the evolution that is visible today may seem simple and effortless, but the reality is far from this.

Employees are the essential core of every organisation and irrespective of the position they hold, everyone has an important role to play.

The definition of employee satisfaction, employer-employee relationship and the hierarchy of the organisation is not the same now as it used to be. In the present scenario, when things should have taken a nosedive, leaders answered differently.

When we examine the changes that have taken place especially with regard to the employees, some important factors are noteworthy.

1)           Transparency between superiors and employees has resulted in better working conditions. Appropriate measures taken by the Organisations to adapt to the Covid-19 crisis has resulted in the greater trust from the side of the employees.

 

2)         The outcome of the commitment shown by the organisation towards its employees is better seen through the wellbeing and effective working of the employees.

 

3)         Boosting confidence, proper recognition and catering to basic needs are the right actions.  Every employee is different in their own way hence, it is necessary to recognize their needs in order to work around it.

 

4)         There is a heightened level of scrutiny on the health and safety of the employees. The organisation focuses not just on the physical conditions of the employee but only on their mental health as both are equally important. Satisfied employees mean greater dedication and higher success rate, as it gives them a reason to increase their contribution.

 

5)         Work from home helps the employees to give in better results as there is no issue of commuting and flexibility reduces work pressure.

 

6)         Creative activities, providing individual space, holding webinars, online trainings, communication therapies, appraisal meetings, festive celebrations and many more keep the employees engaged.

 

7)         Sound leadership is necessary to handle situations because maintaining normalcy and helping subordinates to function is not a small task. The organisation needs to be the pillar the employees can hold onto.

 

8)         Introducing new routines, targets, work expectations and performance appraisal, keep head in the game.

 

9)         Encourage interaction, asking help, guidance and support among employees as well as with superiors.

 

10)      Take note of the impact of the Covid-19 crisis on the employees and help them balance work.

Apart from all this, greater challenges rest in staying focused and helping the organisation sustain. Organisations that considered social interactions and invested in social capital beforehand would have better control over situations today. 

New Policies and goals must align with the organisational setup and yet at the same time make sure that employees are on the same page too.

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